I want to return my order, how does that work?Updated a year ago

If you wish to return your plants or pots to us because you've changed your mind, please reach out to us within the first 14 days of placing your order and provide us with the reason for return along with some photos for our records. Here's what will happen next:

• Once we receive your return request, we will issue a shipping label that you can print.
• Pack your order securely using the box that held your order. If you do not have the box, you are responsible for safe shipping back to Plantsome using your own packaging materials
• Return your goods within 14 days after you receive a return label from us.
• Drop your order off at a Canada Post or FedEx collection centre.
• As soon as we receive your returned shipment we will inspect all items and issue a refund equal to the value of the value of items less a 15% restocking fee (minimum $10).
• The refund will be processed via the same method provided when you paid for your order

To get in touch please send an email to [email protected]

Important note:

We will process your refund using the same payment method you used when ordering your product(s). We reserve the right to delay payment to you until we have received the products back in our warehouse or until we receive confirmation of your shipment back to us.