I want to return my order, how does that work?Updated a month ago

Changed your mind? No problem! If you would like to return your plants or pots, please email us at [email protected] within 14 days of receiving your order. Please include your order number, the reason for the return, and a few photos of the items for our records.

How the Return Process Works:

Get Your Label: Once we approve your request, we will email you a printable return shipping label. Please note: Depending on the total value of your order or return, the return shipping label fee may either be charged upfront or deducted from your final refund.

Pack Securely: Safely pack your items in their original box. If you no longer have the box, please use your own sturdy packaging materials to ensure the items are protected in transit.

Send It Back: Drop your package off at any Canada Post or FedEx location within 14 days of receiving your label.

Inspection & Refund: Once your package arrives at our greenhouse, our team will inspect the items to determine their condition.

Refund Details & Conditions:

Item Condition: Refunds are based on the condition of the items when they arrive at our greenhouse. If any items arrive damaged or in unsellable condition, your refund will be calculated accordingly.

Deductions: For all accepted return items, your final refund will equal the item value minus a 15% restocking fee (minimum $10) and the cost of the return shipping label (if not already paid upfront).

Processing: Approved refunds are issued to your original payment method once our greenhouse inspection is complete.