Problem with your delivery? Did something break or not arrive in the condition you expected? We're here to help! Find answers to common warranty and return questions here.
Excellent question!All of our green amigos have a warranty period of 3 months. But what exactly does that mean? Well, let us explain. Here's the TLDR:. Those pesky terms and conditions..We'll try to keep these short and simple, but there are a few co
If you wish to return your plants or pots to us because you've changed your mind, please reach out to us within the first 14 days of placing your order and provide us with the reason for return along with some photos for our records. Here's what will
It is important to know that yellow or brown leaves are not usually a serious sign of decline. They may signal to you, though, that there is room for improvement! And we will gladly help you with that. Some plants will need some time to acclimatize t
Oh no! If any part of your order arrives damaged, we will be sure to make it right. Send us a note with pictures of the damage to [email protected] within two weeks of delivery and our team will be happy to help with a replacement or credit for the
Did one of your items miss the bus? We're so sorry to hear that! Double check that you didn't receive an email from us regarding a refunded item that was out of stock, or that 2 tracking numbers weren't sent for larger orders. If you didn't receive a
If your plant arrives in less-than-perfect condition—whether it's damaged, wilted, or sadly, deceased—don't worry! Simply send us an email with some photos of your plant within two weeks of delivery, and we'll gladly assess the situation. Depending o
Oh no! Mix-ups happen, but fear not! We're here to turn things around and make it right. Just shoot us an email with a picture of what you received. We'll work to get the issue resolved, your happiness is important to us!
We understand the disappointment of receiving a plant with unexpected guests. If you happen to notice any pests on your green companion within the first two weeks of its arrival, don't hesitate to reach out to us. We're here to help and can swiftly a