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Plantsome

Explore Plantsome's Help Center for expert guidance on plant care, order and warranty details, and troubleshooting tips. Get answers to your questions, whether it's about our Happy Plant Guarantee, order management, or general plant parenting. Your go-to resource for nurturing your green amigos.

Plantsome Help Center

How do I place an order?

Can I place a bulk or corporate order?

Can I change or cancel my order?

I don't see my order in my account!

Why does my order confirmation show a different colour/item?

How do I reset my password?

Why were my item(s) cancelled?

Can I change the address on my order?

Does my plant come with a fancy pot?

Do I need to purchase soil with my plant?

Is my plant repotted in the pot that I ordered with it?

Can I request a plant variety?

Can I pick the plant I will receive?

How do pre-orders work?

Orders + Account

What payment options do I have?

Can I pay on delivery?

Will my personal payment details be kept safe?

Do you include an invoice in the box?

My gift card won't work at checkout!

Can I apply a discount after I place my order?

Why won't my discount code work?

Why does my refund appear as a charge?

Why haven't I received my refund?

Payments + Discounts

When will my order ship?

Where does Plantsome deliver plants?

How much is charged for shipping?

How do you guarantee my plant arrives safely?

Who will be delivering my plants?

How can I track the status of my order?

My order still hasn't arrived, are my plants ok?

Can I ship to multiple addresses?

Can I pick up my order?

Shipping + Delivery

What is the Happy Plant Guarantee and how does the warranty work?

I want to return my order, how does that work?

Why does my plant have yellow leaves?

Help, my order arrived damaged!

My delivered order is missing an item!

My plant arrived in bad shape!

I received the wrong items!

My order arrived with pests!

Happy Plant Guarantee

What delays can I expect in the winter?

What are your winter shipping times?

How do you pack plants in the winter?

Winter Orders

What steps do I take when my plant arrives?

How much light does my plant need?

How do I know when to water my plant?

When should I repot my plant?

Which type of fertilizer should I use for my plants?

Terrarium 101

Plant Care Basics

How do I treat Fungus Gnats?

How do I treat Mealybugs?

How do I treat Spider Mites?

How do I treat Thrips?

Pests

Why is my plant losing leaves?

Does my plant have root rot?

Plant Illness

What should I do if the watering schedule provided by the App does not match my plants' needs?

Why can't I find my plant on the App?

Plantsome App

Plant Care

Looking for information on placing an order, editing an order, or have questions about your Plantsome account? Find answers to commonly asked questions here!

Here you'll find answers to some common questions about payments, refunds and discounts. Can't find what you're looking for? Feel free to contact us for more information!

Curious to know exactly how or when we will be delivering those beauties? We've got the answers you're looking for! See Winter Orders for more information about winter delays.

Problem with your delivery? Did something break or not arrive in the condition you expected? We're here to help! Find answers to common warranty and return questions here.

Here you'll find information regarding winter packing and shipping in the cold months.

You're not alone on your plant journey! We're here with answers to some common plant care questions, and some tips and tricks to get you started on your plant care adventures.