Due to varying temperatures across Canada in the winter months, there's a possibility that your order may be temporarily held when there are inclement weather conditions on your order's route or destination. Orders that have been held will be priorit

Due to varying temperatures across Canada in the winter months, there&apos;s a possibility that your order may be temporarily held when there are inclement weather conditions on your order&apos;s route or destination. Orders that have been held will be prioritized as soon as conditions allow.We consistently monitor the weekly weather forecast and aim to ship your orders at the earliest opportunity. It&apos;s important to note that our primary concern is the safe delivery of your plants! If your package is at risk of being stuck over the weekend or if there&apos;s inclement weather expected during the delivery period, we may delay shipping.Orders may take between 5 to 15 business days to ship. In cases of particularly chilly weather conditions, there may be additional delays in processing your order.Our commitment to the health and safety of your plants means we strive to ship when temperatures are above 0 degrees Celsius in your region. We appreciate your understanding as we take necessary precautions to ensure the well-being of your green companions.

What delays can I expect in the winter?

We ship from our greenhouse in Vancouver, BC with either our local delivery vehicle, Canada Post, or FedEx.Average shipping times*:BC: 2-5 business daysPrairies: 2-5 business daysON and QC: 4-8 business daysMaritimes and Territories: 6-10 business da

We ship from our greenhouse in Vancouver, BC with either our local delivery vehicle, Canada Post, or FedEx. Average shipping times*: BC: 2-5 business days Prairies: 2-5 business days ON and QC: 4-8 business days Maritimes and Territories: 6-10 business days *These are estimates of time spent with our couriers once picked up from our warehouse. Please note, they do not account for fulfillment time in our greenhouse.

What are your winter shipping times?

Our team takes extra precautions to protect your plants from the cold. We carefully pack them with insulating materials to shield them from chilly temperatures when necessary. Additionally, we keep a close eye on local weather patterns to avoid shipp

Our team takes extra precautions to protect your plants from the cold. We carefully pack them with insulating materials to shield them from chilly temperatures when necessary. Additionally, we keep a close eye on local weather patterns to avoid shipping on exceptionally cold days. Orders ship out when temperatures in your region are consistently above -3&#xA0;degrees Celcius.With that said, sometimes things don&apos;t always go as planned. If your plants arrive looking less than perfect, please let us know as soon as you can by sending a photo. We&apos;re here to help!

How do you pack plants in the winter?

Send us a message and a member of our team will be in touch soon!

Plantsome

Here you'll find information regarding winter packing and shipping in the cold months.

Winter Orders

How do I place an order?

Can I place a bulk or corporate order?

Can I change or cancel my order?

I don't see my order in my account!

Why does my order confirmation show a different colour/item?

How do I reset my password?

Why were my item(s) cancelled?

Can I change the address on my order?

Does my plant come with a fancy pot?

Do I need to purchase soil with my plant?

Is my plant repotted in the pot that I ordered with it?

Can I request a plant variety?

Can I pick the plant I will receive?

How do pre-orders work?

Orders + Account

What payment options do I have?

Can I pay on delivery?

Will my personal payment details be kept safe?

Do you include an invoice in the box?

My gift card won't work at checkout!

Can I apply a discount after I place my order?

Why won't my discount code work?

Why does my refund appear as a charge?

Why haven't I received my refund?

Payments + Discounts

When will my order ship?

Where does Plantsome deliver plants?

How much is charged for shipping?

How do you guarantee my plant arrives safely?

Who will be delivering my plants?

How can I track the status of my order?

My order still hasn't arrived, are my plants ok?

Can I ship to multiple addresses?

Can I pick up my order?

Shipping + Delivery

What is the Happy Plant Guarantee and how does the warranty work?

I want to return my order, how does that work?

Why does my plant have yellow leaves?

Help, my order arrived damaged!

My delivered order is missing an item!

My plant arrived in bad shape!

I received the wrong items!

My order arrived with pests!

Happy Plant Guarantee

What steps do I take when my plant arrives?

How much light does my plant need?

How do I know when to water my plant?

When should I repot my plant?

Which type of fertilizer should I use for my plants?

Terrarium 101

Plant Care Basics

How do I treat Fungus Gnats?

How do I treat Mealybugs?

How do I treat Spider Mites?

How do I treat Thrips?

Pests

Why is my plant losing leaves?

Does my plant have root rot?

Plant Illness

What should I do if the watering schedule provided by the App does not match my plants' needs?

Why can't I find my plant on the App?

Plantsome App

Plant Care