Looking for information on placing an order, editing an order, or have questions about your Plantsome account? Find answers to commonly asked questions here!
Looking for the perfect plant should be a breeze, not an uphill climb! At Plantsome, we've got you covered. Skip the overwhelming experience of typical retailers with limited assortment or excessive choices that make it feel like climbing Mount Evere
Looking to place a bulk or corporate order? We're here to help! Send us an email at [email protected] or [email protected] and provide us with a few details:. Check out our Corporate Gifting page for ideas. We look forward to hearing from you!
Looking to cancel or change your order? Not a problem, as long as it hasn't been fulfilled!. You can cancel your order on the order status page through the link provided in your confirmation email. Orders may be cancelled automatically as long as the
If you can't find one of your orders in your Plantsome account, it might be because you completed the purchase as a guest and weren't signed in at the time. Check your email for an order number and confirmation, and contact us if you're unsure! We're
We understand the confusion when you receive your order confirmation and the image is of a different coloured pot or postcard from the one you selected! But don't panic. The email confirmation automatically selects the first available image from the
You can reset your password on the login page. If you don't receive an email with your reset link, send us a message and we can send you a link manually!
If you received an email notifying you of a refunded item that you didn't request, we understand your concern and apologize for any inconvenience caused. There are a couple of reasons why this may have occurred:. We apologize for any frustration or i
Type the wrong address, or maybe the pesky auto-complete got in the way? Not a problem. If your order is unfulfilled, shoot us a quick email and let us know the new shipping address. We will do our best to change it before it ships, but the quickest
Up to you! Our product pages have plenty of options for all of the plants that we offer. We don't automatically bundle plants with a ceramic pot because we believe you should have options (who doesn't like options!). So make sure to add the pot that
Rest assured, your plant will arrive ready to thrive! At Plantsome, we take care to ship our plants in their nursery pots with ample soil, ensuring they have a comfortable journey to your home. However, if you're considering repotting your plants in
Nope, we steer clear repotting right before transit as it may exacerbate any natural shock or issues your plant might face from shipping. The roots need room to breathe, and excess water needs an escape route. That's why the growers' plastic pots com
At Plantsome, we aim to provide a diverse array of green companions tailored to your unique tastes. While our online inventory showcases our current selection, rest assured that we replenish our stock weekly and regularly introduce new varieties base
We totally get the excitement of choosing your new plant buddy! With the amazing response we get from plant lovers like you, customers handpicking individual plants from our greenhouse just isn't in the cards right now. But that's the beauty of order
We love your taste (early bird gets the worm, right?). A pre-order is an item that can be purchased prior to it arriving at our warehouse! Pre-orders allow you to secure items before we have them in stock, and we will ship it to you as soon as we rec