Payments + Discounts

Here you'll find answers to some common questions about payments, refunds and discounts. Can't find what you're looking for? Feel free to contact us for more information!

What payment options do I have?

We currently accept all major credit cards, PayPal, and AfterPay.

Can I pay on delivery?

We don't typically allow for payment on delivery but we may send you an invoice if you have a large business order. Please reach out to us to discuss the options!

Will my personal payment details be kept safe?

Yes, absolutely! We use Shopify's secure payment system to ensure that all your information is kept entirely secure, confidential and safe.

Do you include an invoice in the box?

No, all invoice details will be sent to you electronically via the email you provide, so no need to worry if your order is a gift! No payment or pricing details will be included in the packaging.

My gift card won't work at checkout!

Due to a recent store migration, your gift card code may show an error when entered at checkout.If this happens, please contact us with your gift card code and amount so we can issue a new code!

Can I apply a discount after I place my order?

Regrettably, discount codes cannot be retroactively applied to orders that have already been placed. However, you have the option to either save the discount code for a future order or cancel the existing order and create a new one using the code. Pl

Why won't my discount code work?

Having some issues with your discount code? Don't worry; let's troubleshoot. Begin by verifying if the code is still within its expiration date. If it is, ensure the spelling is accurate and the items in your cart qualify for the discount you're usin

Why does my refund appear as a charge?

It's not uncommon to experience confusion when a refund appears as a charge on your statement. Rest assured, this discrepancy is often due to how some financial institutions process transactions. Initially, refunds may display as negative charges whi

Why haven't I received my refund?

Please allow 5-10 business days for your refund to pop back into your account after we've processed it on our end.