What if I entered the incorrect shipping address?Updated a month ago

To ensure your green amigos arrive safely and quickly, we ship all orders to the exact address provided at checkout. If your package is returned to our greenhouse because of an incorrect, incomplete, or invalid address (such as a typo in the postal code or a missing apartment/unit number), the following policies apply:

• Reshipping Fee: Because the courier charges us for the initial delivery attempt, we do require a new shipping fee to print a corrected label and resend your package.

• Live Plant Risk: Extra transit time is very tough on live plants. If the plant returns to us in unsellable condition due to the delay caused by an incorrect address, we cannot offer a free replacement, and a new plant will need to be purchased.

• Cancellations: If you choose to cancel your order rather than pay to reship it, we will issue a refund for the pot and accessories, minus the original shipping fee. Perishable plants that return to us damaged or dead cannot be refunded.

How to fix a mistake:

If you notice a typo in your address after placing an order, please contact us immediately at [email protected]. If your order has not left our warehouse yet, we can easily update it for you! Once a package has officially shipped, however, we are unable to change the destination or reroute the package.